Terms & Conditions

Last reviewed: 28 October 2026

BanaHillsTicket.com is a ticket booking service operated by Rento Travel Vietnam. We help visitors book Ba Na Hills tickets and arrange separate private transfers and day trips. Sun World operates the park and sets its admission and ticket-use conditions.

Read this page together with the product details, checkout information and the confirmation for your booking. If any condition is unclear, ask our team before paying.

Booking, Payment & Ticket Delivery

Before you book

  1. Choose your ticket or service, visit date and guest categories. Check the applicable height, age, residency and promotional requirements for the fare you select.
  2. Review the inclusions. Meals, WOW Pass, private transfers and guides are included only when stated in the selected product.
  3. Check your contact details and the final order total before confirming payment. Use an email address you can access while travelling.

Payment and order status

The available payment methods, payment currency and any applicable charges are shown at checkout. Your bank or payment provider may apply its own currency-conversion rate or charges.

A pending or failed payment is not confirmation of a paid booking. If you are unsure whether a payment completed, contact us with your order reference before trying again.

Receiving your tickets

Check the booking information and delivery instructions sent to the contact details you provide. An order receipt or payment notification is different from an admission ticket: follow the ticket or voucher instructions issued for your visit.

Delivery timing depends on the selected ticket and confirmation status. For a same-day or urgent visit, contact us before payment to check that your booking can be processed in time.

If an expected message or ticket has not arrived, check your inbox and spam folder, then email or WhatsApp our team with your order reference and visit date.

Changes & Cancellations

Eligibility depends on the specific ticket, promotion, issuing channel and booking status. Some fares have restrictions after issue. If flexibility is essential, ask us to check the applicable conditions before you pay.

For a change or cancellation request, contact Rento Travel as soon as possible with your order reference, visit date and the change you need. We check the conditions for your order and explain the available options. Your existing booking remains in place until a change or cancellation is confirmed.

Where a change, refund or credit is available, the applicable conditions, any fare difference or charges, the form of repayment or credit, and the expected processing time must be confirmed for your order before the request is carried out.

Private transfers and tours have their own service conditions, as stated in the product details or your written booking confirmation. Ticket conditions do not automatically apply to these separate services.

If the park announces a closure or a change affecting your booked service, contact us so we can check the operator’s instructions and the options applicable to your booking.

Ticket Use & Entry Conditions

Use the ticket for the date, guest category and services confirmed for your booking. Bring any identification or proof of eligibility required for your fare, and keep your ticket code private.

Promotions, meal arrangements, attraction availability and operating hours can change. Follow the conditions confirmed for your selected ticket and the operator’s instructions for your visit.

Official references: Sun World Ba Na Hills visitor information and Sun World refund and exchange policy. Conditions can differ by ticket and sales channel; contact us to check how the relevant rules apply to your order.

Help with Your Booking

Please include your order reference, lead traveller’s name, visit date and a short explanation of your request.

You can also read our FAQs and Privacy Policy.